AML/CTF Training for Pubs and Clubs

What the obligations mean for your venue

Venues providing gaming services are reporting entities. Your venue needs a risk assessment, an AML/CTF program setting out your AML/CTF policies, your staff need training on how to identify and report certain activity, and your records need to stand up when someone asks for them.

The obligations are practical rather than theoretical. They are met, or missed, at the machine, at the cash desk and in the decisions a duty manager makes on a Saturday night, which is why training the floor matters as much as training the office.

• ✓When a patron must be identified, and how to do it without a confrontation.
• ✓Cash: the reporting thresholds, and what structuring looks like when someone is trying to stay under them.
• ✓The warning signs on the floor: minimal play before cashing out, patrons passing money or tickets between them, buy-ins broken into smaller amounts, someone plainly playing on another person's behalf.
• ✓Understanding when and how to report, and the rules on not telling the patron.
• ✓What to record, who to escalate to, and why those records matter when your program is reviewed.

Records you can produce

Every completion produces a record showing what was covered, what was asked and how each person answered, the evidence that your staff were trained, and on what.

How it works

Choose the number of training packs you need, including any governance packs for your AML/CTF Compliance Officers, AML ‘Senior Managers’ and members of your Governing Body. Assign them to your team and see at a glance who has completed their training and who still needs to finish, with reminders to keep everyone on track. Each completion generates a detailed record of the content covered, the questions asked and each person’s answers, ready to provide if your AML/CTF program is reviewed.